What we collect, why, and how to delete it.

Last updated 2026-10-13 · Google Maps added to Section 8 · Effective on collection

Hello Court is a trade name of Adaptive Ventures LLC, a North Carolina limited liability company. In this policy, "Hello Court," "we," "us," and "our" mean Adaptive Ventures LLC doing business as Hello Court. We are the company responsible for the information described here.

This policy covers the Hello Court product: creating an account, entering your case, uploading your papers, and the documents Hello Court makes for you. If you have only joined the waitlist, Section 12 is the part that applies to you.

1. The short version

• We collect what we need to help you prepare your own case, and nothing we do not need.
• We do not sell your information. We never use your case information for advertising.
• Hello Court's AI runs on Anthropic, under a written data-protection contract, and ElevenLabs reads Rowan's answers aloud when you ask it to. Your information is never used to train anyone's AI models.
• The screens that hold your case carry no analytics. Nothing on them is measured, recorded, or replayed.
• You can delete everything yourself, at any time, from your Account screen.
• Hello Court is not a law firm, and what you tell it is not privileged. Please read Section 3.

2. What we collect

Account information. Your name and email address. If you sign in with Google, we receive the name, email address, and profile picture that Google shares. If you set a password, it is stored only in protected, scrambled form; we never see it.

Your case information. The story you type in, the answers you give during a walkthrough, the state and kind of case you select, the papers and photos you upload, the documents Hello Court helps you generate, and every correction or edit you make to them.

Purchase information. Payments are handled by Stripe. We keep a record of what you bought, when, the amount, and Stripe's reference for it. We never see or store your full card number.

Technical information. The records needed to keep the service secure and working: sign-in activity, error logs, device and browser type, and the IP address a request came from. These are kept for a short time and used only for security and troubleshooting.

On your own device. Your case file is also kept on your own device, in your browser's storage, so the app is fast and your work is not lost between visits. Deleting your account clears it from that device, and clearing your browser data removes it too.

3. Hello Court is not a law firm, and your information is not privileged

This is the most important thing to understand.

Hello Court gives you legal information and helps you organize and prepare your own case. We are not attorneys, we do not represent you, and using Hello Court does not create an attorney-client relationship.

Because we are not your lawyer, the information you enter into Hello Court is not protected by attorney-client privilege. In plain terms: what you tell a lawyer generally cannot be forced out of that lawyer in a legal dispute. Your Hello Court information does not have that protection. In some situations it could be requested through legal process (Section 7).

We take real steps to protect your information (Section 6) and to keep as little of it as we can. But we cannot promise it the special legal protection that only a licensed attorney can provide. If you have information so sensitive that it must stay privileged, talk to a licensed attorney.

4. How we use AI, and how your information is handled

Hello Court uses a third-party AI provider, Anthropic's Claude through its commercial API, to power the guided walkthroughs and to help draft your documents. When Hello Court needs to, it sends the relevant parts of your case information to that provider so it can do that work and return a result to you.

• A written data-protection contract governs it. Anthropic processes your information only to provide the service to you, on our instructions.
• Your information is never used to train AI models. That is contractually prohibited.
• Short retention. Information sent to the AI provider is kept for no longer than 30 days and is then deleted, under the terms of that contract.
• We send only what the task needs. Each request carries the information needed for that specific step, not a wholesale copy of everything you have entered.

We may add even stronger handling for the most sensitive parts of your information as the product grows. If we do, we will describe it here honestly, including its limits.

5. Analytics and cookies

On the homepage we use Vercel Analytics and Vercel Speed Insights to count page views and measure how fast the page loads. The state guides, the demo, and pages like this one carry no analytics. They do not use tracking cookies and they do not build a profile of you.

They never run on any screen that holds your case, your account, sign-in, or payment. Those screens carry no analytics at all, by design, and no session recording of any kind. If we ever add another measurement tool on the public pages, we will name it here first.

We do not use advertising cookies and we do not share anything with advertisers. The cookies we set are the ones that keep you signed in and keep the site working.

6. How we protect your information

Your information is encrypted in transit and at rest, access to it is restricted, and it is handled in the United States. Hello Court's code and settings were security-reviewed before launch and is designed to hold as little sensitive information as necessary. No system is perfectly secure. If a security incident ever affects your information, we will tell you as quickly as we can and as the law requires.

7. Legal process and law-enforcement requests

Because your information is not privileged (Section 3), it can be subject to legal process such as a subpoena or court order. If we receive a valid legal request for your information, we will:

• Review it and produce only what we are legally required to produce.
• Where the law allows, notify you before we produce your information, so you have a chance to respond or object.
• Push back on requests that are overbroad or improper.

We keep as little as we can, so there is less to produce.

8. Who we share it with

We do not sell your information, and we do not share it for advertising, ever. We share information only with the service providers that help us run Hello Court, and only so they can do that work for us:

• Anthropic, the AI provider that powers the walkthroughs and document drafting (Section 4).
• ElevenLabs, which turns a Rowan answer into speech when you choose to have it read aloud.
• Vercel, which hosts the site and the app, and provides the public-page analytics in Section 5.
• Supabase, which runs the database and the sign-in system.
• Google, only if you choose to sign in with Google.
• Google Maps, when the Choosing a lawyer page shows an office's Google rating. Your browser gets that rating straight from Google, so Google receives basic technical information such as your IP address and handles it under its own Privacy Policy. Hello Court tells Google only which offices to show, never your name, email or case details.
• Stripe, which handles payments.
• Resend, which delivers the emails we send you.

Except for Google, which uses information under its own Privacy Policy, each of them is bound by contract to use your information only to provide their service to us, not for their own purposes. We may also share information when the law requires it (Section 7) or to protect the safety of our users or the public.

9. Your rights and choices

Delete everything, yourself. Open your Account screen and choose Delete my account. That removes your account, your case, everything you uploaded, and every document Hello Court made for you. You can also email support@hellocourt.app from your account address and we will do it for you and confirm.

Know, access, correct, and limit. You can ask what information we hold about you, get a copy of it, correct it, or ask us to limit how we use anything sensitive. Whether or not a state privacy law applies to a company our size, we give everyone the same rights, including residents of California, Colorado, Texas, and Utah. We will never treat you differently for using them.

For California residents, the notice at collection in one place. The categories we collect are identifiers (name, email), commercial information (what you bought), internet activity on the homepage only (Section 5), and sensitive personal information: the contents of your case, which may include health, financial, criminal-history, or family facts you choose to enter. We use them to provide the service, keep it secure, take payment, and send you service messages. We do not sell personal information, we do not share it for cross-context behavioral advertising, and we do not use sensitive personal information for anything beyond providing the service you asked for. Because we never sell or share, there is nothing for a Global Privacy Control signal to switch off; we honor it by default.

To exercise any of these rights, email support@hellocourt.app from the address on your account. Someone you authorize may write to us on your behalf; we will confirm with you before acting.

10. How long we keep your information

• Your account and case information: for as long as your account is open. When you delete your account, it is removed from our live systems right away and from backups within 30 days.
• Information sent to the AI provider: no longer than 30 days (Section 4).
• Text read aloud by ElevenLabs: kept under ElevenLabs' own data terms.
• Purchase records: for as long as tax and accounting law requires, at Stripe and in our records, even after you delete your account.
• Technical logs: a short time, for security and troubleshooting.

11. Children and minors

Hello Court is intended for adults 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has provided information to Hello Court, email support@hellocourt.app and we will remove it.

12. The waitlist

If you joined the waitlist, we hold your email address, the name you gave, and anything else you chose to tell us on the form. We use it to send you the launch emails we promised and, if you opted in, occasional updates. Every email carries an unsubscribe link. To be removed entirely, email support@hellocourt.app from the address you signed up with and we will delete your record and confirm.

13. Changes to this policy

If we change this policy in a material way, we will update the "Last updated" date and post a notice on this page. Where we have your email, we will also tell you about substantive changes before they take effect.

14. Contact

Questions about this policy or your information: support@hellocourt.app

Hello Court is a trade name of Adaptive Ventures LLC, a North Carolina limited liability company, 4030 Wake Forest Road, Ste 349, Raleigh, NC 27609.